Software terms · Barcode Datalink Pty Ltd

What you are buying, and what we are not promising.

Written in plain words, because terms nobody can read are terms nobody agreed to. If any of this is unclear, ring and ask before you buy — we would rather answer the question than win the argument later.

These terms cover the Stocktakes Online software: the portal and the scanner app. Hiring scanners from us is a separate agreement with its own page.

Buying in the United States? Prices there are in US dollars with no GST, and the consumer-law section below does not apply — the American terms are here.

1 · What a licence is

One count, seven days, and the clock starts when you do.

ONE COUNT

Priced by scanners, not by people

A licence covers one counting event at each site it was sold for — one licence per scanner counting at once. Scanners are counted in total, not per site — twenty across two warehouses is twenty, and fifteen counting at one leaves five for the other. A scanner takes a place the first time it counts and holds it until an admin releases it or the count is closed; putting it down does not free it up. Operators are unlimited — put as many names on it as you like. Sites cost nothing extra, and a licence does not cap how many you count.

SEVEN DAYS

Most counts take one or two

A licence runs seven days. If yours needs longer, tell us during the count and we will extend it. We have never refused. Fourteen days from activation is the limit. A count still running after that is not one count any more, and needs its own licence.

THE CLOCK

Starts at activation, not at sale

The seven days begin when the first stocktake on that licence is activated. Buy in November for a count on 30 June and you have spent none of it in between — load your parts, set up your sites, train your people, all free.

2 · What it costs

Every price on this site includes GST.

$110 a licence, $99 from five, $88 from ten, $77 from twenty — all inclusive of GST. The pricing page has the full table and the worked examples.

You never pay more for fewer licences. The rate drops at five, at ten and again at twenty, and the lower rate applies to every licence, so nine cost the same as ten rather than more. That is a rule, not a special offer, and it is why the price table has the shape it does.

A tax invoice is issued for every count, showing the GST component and our ABN, so you can claim the credit. Payment is due before the count begins — unless you have an account with us, in which case nothing changes and you are invoiced as you always have been.

A price change never applies to a count you have already bought. What you paid is what you paid, and the licence you hold runs on the terms it was sold under.

3 · Refunds

Full refund before you activate. None afterwards.

Once you start counting you are committed, and that is the whole of it. There is no partial refund for a count that finished early, no credit for scanners you did not use, and no pro rata for days left on the seven.

It is a blunt rule and it is blunt on purpose. The alternative is an argument about how much of a count was “really” used, at the end of a long night, with both sides tired. Before you press activate, your money is entirely yours. After, it is entirely ours. You always know which side of the line you are on, and the button that crosses it says so.

This does not touch your rights under the Australian Consumer Law. If the software fails to do what it is meant to do, that is a different matter from changing your mind, and section 4 below says what happens. A refund policy is about the first thing. The law covers the second, and we could not sign that away even if we wanted to.

4 · What we are not promising

The part that matters when something goes wrong.

So it is written out here rather than buried at the bottom in smaller type.

Nothing here takes away rights you have under Australian consumer law. If we get something wrong — software that does not do what it is meant to, a service not delivered with reasonable care — you have remedies that no page on a website can sign away, and we would not want to. This section is about what we each do, not about what you give up.

The detail, because it matters and because most pages hide it: the Australian Consumer Law applies to a supply of services under $100,000 even between businesses, and its guarantees — due care and skill, fitness for purpose, supply within a reasonable time — cannot be excluded, restricted or modified by anything written here.

Where the ACL applies and permits us to limit liability, our liability for failing to meet a consumer guarantee is limited, at our option, to supplying the service again or paying the cost of having it supplied again.

Otherwise, and to the extent the law allows, our total liability to you is capped at what you paid us for the count in question — not your stock value, not your audit fee, not a night of wages, not lost sales.

And some things are plainly not ours

Not because we have excluded them, but because they are not within our control and never were:

WI-FI

Your network

The scanner talks to the portal over your wi-fi. A dead spot at the back of the warehouse is a dead spot we cannot reach. The operator is told on the spot rather than finding out later.

POWER

The building

If the power goes, the count stops. Nothing already counted is lost — it is on the portal — but the evening is.

PEOPLE

Who turns up, and what they key

If people do not arrive, or count the wrong bay, or key 100 where they meant 10, the software records exactly what it was told. That is what the by-operator report and the recount trail are for.

SCANNERS

Equipment you own

Batteries that will not hold charge, a scan engine that has stopped reading. We will help you work out which it is, and we repair Zebra hardware — but a faulty unit on the night is not a software fault. Scanners hired from us are covered by the hire terms.

OTHERS

Anyone else's service

Your accounting system, your bank, the wider internet.

UPTIME

What we do not promise

We do not promise the portal is never down. It is hosted in Sydney on managed infrastructure with nightly backups, and we have every reason to keep it up — but a company this size promising uptime it does not control would be making a promise to be broken. If the portal is unavailable when you were counting: we extend your licence at no charge, and if the count could not happen at all, we refund it.

5 · What we do not claim

We do not promise it is faster, more accurate or cheaper than what you do now.

We are not quoting you a percentage saved, a time saved, or a stocktake finished by a particular hour. Anybody putting those numbers on your warehouse has not seen your warehouse.

What the software does is real and it is enough: it captures a count electronically and live, instead of on paper, and the figure is on the portal before the operator has turned around. There is nothing to type up afterwards because there was never a sheet of paper.

It records what was scanned and what was typed. It cannot know whether the right shelf was counted, whether an aisle was missed, or whether the number keyed was the number in the bin. The count is yours.

6 · Your data

It is yours, and you can delete it yourself.

The detail is on the privacy page and this is the short version, because the two must not drift.

KEPT

While you are a client

Closed stocktakes stay reportable, because a report on a finished count is the one most often wanted — sometimes months later when an auditor asks. We do not put a clock on that; you decide when it goes.

GONE

The moment you say so

An administrator can remove your parts, bin locations, stocktakes and every count from the portal, by typing an exact phrase and confirming twice. Deleting really is deleting — no archive and no undo, not for you and not for us. Export first.

NEVER

Sold, mined or benchmarked

We do not sell it, aggregate it, or compare it against other customers. We look at a customer's data when that customer asks us to, to help with a problem, and not otherwise.

7 · Your side of it

Four things we ask of you.

The data you load is yours to load

Part numbers, bin locations, expected quantities and costs. You confirm you have the right to put them in, and that you are not loading personal information beyond the operator names a count needs.

A login each

Operators are unlimited, so there is no reason to share one. Counts are attributed by username, which is the entire basis of the by-operator report — a shared login makes that report a fiction.

Company name and site code decide what a scanner can reach

They are typed at the scanner alongside a username and a PIN, and they decide which stocktake a device can count into — so a scanner at one warehouse cannot post counts to another. The PIN is the secret. Company name, site code and operator names are identifiers and may be printed on a sign-in sheet; a PIN never goes on one. Tell us straight away if you think a PIN has been misused and we will reset it.

Don't attack it

No probing, scraping, reselling access, or trying to reach another company's data. We will end an account doing any of that, without refund.

8 · Changes, and ending it

There is nothing to cancel.

No subscription, nothing recurring. Not buying another count is ending it.

We may change these terms for future purchases, and the date below says when they last changed. We will not change them quietly in the middle of your count.

If you want the company and its logins removed rather than just the data, ring us and we will do it and confirm when it is done.

9 · Which law

New South Wales, Australia.

These terms are governed by the law of New South Wales, and the courts there have jurisdiction. We are an Australian company, the software is written and supported from Berowra, and the servers are in Sydney.

Barcode Datalink Pty Ltd, trading as Stocktakes Online · ABN 27 086 728 234 · 12 Preston Way, Berowra NSW 2081. Barcode systems since 1991.

Questions about any of this: 0414 53 53 95 or andrei@barcodedatalink.com. It reaches a person, not a queue.

Version 1.0 · 23 September 2026. When these terms change, the version and the date change with them, and the version in force when you bought your count is the one that applies to it.