The questions we get asked before every stocktake.

Yes, and we would rather be blunt about it. Every scan is a live call to the portal, which is what keeps one version of the truth. If your racking has dead spots, tell us before you buy — fixing coverage is usually cheap and we would rather do that than sell you something that frustrates you.

The operator is told immediately, on the spot, and that count is not recorded. Nothing is silently queued and nothing is lost later. They step back into coverage and re-scan. Counts already accepted are safely on the portal.

They can, and both counts stand separately. That is a discrepancy worth seeing on a report rather than something the software should quietly average. The reports show who counted what, so it can be settled.

Count both. A bay can be big enough that the same item sits ten metres apart, and each pile is counted where it is found. When an operator counts a part they have already counted in that bin, the device asks whether it is a second pile or a correction to the first.

Scan the bin and enter part number 0. That records the bin as checked and holding nothing, which is a different fact from never having been visited — and the reports keep those two separate, because reconciling needs to tell them apart.

Their own, yes — amend the quantity or withdraw the count entirely. They cannot see or touch anybody else's. A withdrawn count leaves every total immediately but stays visible to an administrator, so a figure that was entered and taken back can still be looked into.

The software is built for Zebra Android devices with a real scan engine and a trigger. A phone camera reads a barcode in about a second, held still, in good light. Over a shift of thousands of scans that difference is hours — and phones do not survive warehouses.

No. Hire is usually the better answer for an annual count: the devices arrive staged and configured for your site, and go back afterwards. Buy them if you count regularly through the year.

It depends on how long you can afford to be counting and how many people you can spare. Tell us the size of the site and the window you have, and we will suggest a number — over-ordering is the usual mistake.

Two CSV files, loaded through the portal. It parses them in your browser and shows what it found — row counts, a preview and any lines it had to skip — before anything is saved, so a mangled header is caught before it replaces a live catalogue.

Every report exports to CSV with the same columns you see on screen, which imports into spreadsheets and most inventory systems. If you need a specific file layout, tell us what it expects.

The unscanned reports. They list the parts and bin locations nobody has touched, which is the half of a stocktake the totals cannot show you. When those lists are empty or explained, you are finished.

In Sydney, on managed PostgreSQL with automated nightly backups and point-in-time recovery. Every read is scoped to your company by the database itself, so one client cannot see another's stock.

Yes. Closed stocktakes stay reportable — a report on a finished count is the one most often wanted, sometimes months later when an auditor asks.

Either a one-off charge for a single stocktake or an annual subscription if you count through the year. See Pricing, and ask us for a fixed number — we quote on sites, part numbers and the window you have.

If your parts and locations are in a clean file, an afternoon. The long pole is almost never the software — it is getting the racking labelled and the location scheme right, which is worth starting weeks before the count.

Yes. Send us a parts file and a bin list and we will load them into a demonstration account so you are looking at your own warehouse rather than a sample one.

Someone who knows both the software and the hardware, reachable while you are counting. Because the labels, the scanners and the software all come from us, there is nobody to pass you to.